Refunds & Cancellations

Overview

Roadonwheels offers vehicle rentals through trusted partner agencies across the U.S. Refund and cancellation policies are determined based on each provider’s terms and booking category.

We assist with all refund and cancellation requests in accordance with our partners’ policies to ensure fairness and transparency.

Cancellation Policy

• Cancellations made within the provider’s permitted time frame are eligible for a full or partial refund.
• Some reservations—especially special offers or discounted deals—may be non-refundable.
• Late cancellations or no-shows may result in full rental charges as per provider policy.
• Please review cancellation terms carefully before confirming your booking.

Refunds

• All eligible refunds will be issued after approval from the respective rental partner.
• Refunds are processed to the original payment method within 7–14 business days.
• Roadonwheels is not responsible for delays caused by payment gateways or third-party systems.

How to Request a Refund or Cancellation

To request a refund or cancel your booking, please contact our support team with your reservation details:

• Email: support@roadonwheels.com
• Phone: +1 (888) 526-4948

Our team will review your request and coordinate with the car rental provider to ensure a prompt resolution.

Important Notes

• All refund requests are subject to approval from the respective rental partner.
• Roadonwheels acts as a booking intermediary and cannot override provider-specific rules.
• Refunds requested after the rental start date are not eligible.

If you need further help or clarification, our customer support team is always ready to assist you.