Refunds & Cancellations

Overview

Radonwheels is an online travel booking platform that helps customers search routes, compare schedules, and book train tickets. Refunds and cancellations are subject to the fare rules and policies of the respective rail operator.

We assist customers throughout the cancellation and refund process and work to ensure requests are handled as efficiently as possible.

Cancellation Policy

• Cancellation eligibility depends on the fare conditions of your selected ticket.
• Some promotional or discounted fares may be non-refundable.
• Late cancellations or no-shows may not qualify for a refund.
• Please review the applicable fare rules before confirming your booking.

Refund Policy

• Eligible refunds will be processed according to the policies of the respective rail operator.
• Approved refunds are returned to the original payment method.
• Processing times may vary depending on the payment provider and financial institution.
• Radonwheels cannot guarantee refund timelines controlled by third-party payment providers.

How to Request a Refund or Cancellation

To request a cancellation or refund, please contact our customer support team with your booking details.

• Email: enquiry@roadonwheels.com
• Phone: +1 (888) 478-5617

Our support team will review your request and guide you through the applicable cancellation or refund process.

Important Information

• Refund approval depends on the fare rules of the selected rail operator.
• Radonwheels acts as a travel booking platform and cannot override operator-specific policies.
• Service disruptions, schedule changes, or cancellations are handled according to the policies of the respective train operator.
• Please review all booking details carefully before completing your reservation.

If you have any questions regarding your booking, our Radonwheels support team is always available to help make your Amtrak and VIA Rail travel experience as smooth as possible.